Please submit all requests through our help desk. You can reach us in three convenient ways:
- Visit http://help.mcesc.org
- Email help.desk@mcesc.org
- Call (937) 225-4606 or extension 4606
Our team supports all MCESC students and staff. Using the help desk allows us to prioritize and address requests efficiently. Direct calls and emails may experience delays. We prioritize tickets based on severity, typically addressing district, building, and classroom/instructional issues in that order. Please provide detailed information in your request to help us serve you quickly.
What is the MCESC Technology Help Desk?
- Single point of contact for you to gain assistance with technology requests
- Ability to submit, track, and collaborate in solving technology requests
- Access to previous problems and knowledge base
Why do we use this?
- Prioritize and queue requests
- Document problems and efficiently look up past solutions
- Easier handoff of your issue if not fixed on the first attempt
- Track, identify, and document all things technology