What is Benefits Advocacy?
MB Advocacy is a dedicated service provided to help you navigate the complexities of your health care benefits. Think of it as your personal health care problem-solving team — ready to step in when you need extra help dealing with your insurance company or health care provider.
How It Works
If you’ve already contacted your physician or insurance carrier but are unsatisfied with the response, MB Advocates will intervene on your behalf. They have direct access to senior-level representatives at insurance carriers and providers, so they can quickly work toward resolving your issue.
What MB Advocates Can Help With
- Understanding and explaining your Explanation of Benefits (EOB)
- Resolving provider billing questions
- Assisting with Coordination of Benefits
- Navigating pre-authorization requirements
- Clarifying enrollment status and benefits eligibility
How to Get the Most Out of This Service
When contacting MB Advocacy, gather the following information to ensure a fast and efficient resolution:
- Your insurance card
- Copies of relevant correspondence
- Details from any prior conversations with carriers or physicians (including names, dates, and notes)
- Your Explanation of Benefits (EOB)
- Any bills or invoices related to the issue
MB Advocacy is here to save you time, reduce frustration, and ensure you get the benefits you deserve — with exceptional service every step of the way.